PRIVACY POLICY

Effective Date: 08/25/25
Last Updated: 10/26/25

Welcome to Biteology (“Biteology,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit and place an order through our website (the “Site”) and use our delivery services (collectively, the “Services”).

By using Biteology, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our Services.

1. Information We Collect

We collect information to fulfill your food orders, operate efficiently, and provide a safe and convenient experience.

a. Information You Provide to Us Directly

When you interact with our Services, you may provide the following types of information:

  • Account and Contact Information:
    Name, email address, phone number, campus or dorm address, and any delivery instructions.

  • Order Information:
    Food items ordered, order history, preferences, and delivery notes (e.g., “leave at front desk”).

  • Payment Information:
    Payment card details, billing address, and transaction history.
    (Payments are processed securely by our third-party payment provider, such as Stripe. We do not store or have access to your full payment card details.)

  • Communication Data:
    Messages sent to us through contact forms, support requests, surveys, or feedback submissions.

  • Promotional or Marketing Preferences:
    If you subscribe to newsletters, waitlists, or promotional campaigns, we collect your contact preferences.

b. Information Collected Automatically

When you visit our website, we automatically collect limited technical data to help us improve and secure the Service:

  • Log Data: IP address, browser type, operating system, referring URLs, and pages viewed.

  • Device Data: Device identifiers, screen resolution, and approximate location (derived from your IP address).

  • Usage Data: Time spent on pages, click patterns, and order interactions.

  • Cookies & Tracking Technologies: We use cookies and similar tools to remember your preferences, manage sessions, and track performance.

c. Information from Third Parties

We may receive information about you from:

  • Payment processors (e.g., Stripe) to confirm successful transactions.

  • Delivery partners or contractors when coordinating or confirming deliveries.

  • Marketing partners (if you opt into promotions or waitlists through external channels).

We do not buy or sell data from third-party brokers.

2. How We Use Your Information

We process your personal information for the following business and operational purposes:

  1. To Provide and Deliver Orders:

    • Process your food order and coordinate delivery to your specified address.

    • Contact you regarding your order status, estimated delivery time, or delivery issues.

  2. To Communicate with You:

    • Send order confirmations, receipts, and updates.

    • Respond to questions, support requests, or complaints.

  3. To Improve Our Website and Service:

    • Analyze trends, monitor performance, and enhance website functionality.

    • Evaluate menu preferences and improve customer satisfaction.

  4. To Personalize Your Experience:

    • Recommend meals based on your past orders or dietary preferences.

    • Save your delivery locations and preferences for faster checkout.

  5. For Legal and Compliance Purposes:

    • Prevent fraud, ensure food safety, and comply with local delivery or food-handling regulations.

    • Maintain transaction records for tax, accounting, and compliance purposes.

  6. For Marketing and Promotions (Optional):

    • Send you promotions, offers, or new menu announcements if you opt in.

    • You can unsubscribe at any time using the link in our emails or by contacting us directly.

3. Legal Bases for Processing (For Users in the U.S. and EEA)

We process your information under the following legal bases:

  • Performance of a Contract: To process and deliver your orders.

  • Legitimate Interests: To improve our services and ensure security.

  • Consent: For marketing communications and cookies.

  • Legal Obligation: For compliance with tax, health, or regulatory requirements.

4. How We Share Your Information

We share your data only when necessary and with trusted third parties:

  • Service Providers:
    Delivery partners, payment processors, web hosting, customer support, and email service platforms that assist us in running the business.

  • Restaurants or Kitchens:
    If applicable, when orders are fulfilled by a partner kitchen or vendor.

  • Legal & Compliance:
    When required by law, subpoena, or governmental request.

  • Business Transfers:
    If Biteology undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction.

We do not sell or rent your personal information to advertisers or data brokers.

5. Payment Security

All transactions are processed through PCI-DSS compliant payment gateways (such as Stripe or Square). Biteology itself does not store full credit card numbers or security codes. Your payment information is encrypted and handled only by our payment partners.

6. Data Retention

We retain your information only as long as necessary:

  • To maintain your account and order history.

  • To comply with financial, tax, or legal recordkeeping obligations.

  • To resolve disputes and enforce agreements.

If you request deletion of your data, we will securely remove it unless retention is required by law.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in.

  • Save cart contents during browsing.

  • Analyze site traffic and user interactions.

  • Measure marketing performance.

You can manage or disable cookies in your browser settings. However, some parts of the Site may not function properly without them.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data and request a copy.

  • Rectify inaccurate or outdated information.

  • Request Deletion (“Right to be Forgotten”).

  • Opt Out of marketing communications.

  • Restrict Processing or withdraw consent for optional uses.

To exercise these rights, contact us at privacy@biteology.com.
We will respond to verified requests within 30 days.

9. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

  • SSL encryption on all pages where you provide personal information.

  • Secure storage of data on servers with restricted access.

  • Regular monitoring for vulnerabilities or potential security breaches.

Despite these efforts, no system is entirely secure. You use our Services at your own risk.

10. Children’s Privacy

Biteology is designed for college students aged 18 or older. We do not knowingly collect personal data from individuals under 13 years of age. If you believe we have inadvertently collected such data, please contact us for prompt removal.

11. Third-Party Links

Our website may contain links to external sites, such as restaurant partners or payment providers. We are not responsible for the content or privacy practices of these third-party sites. Please review their policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or applicable laws. Updates will be posted on this page with a new Effective Date. Your continued use of our Services after any change constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact:

andrew.boston@baynerinc.com
Biteology
16192 Coastal Highway, Lewes, DE 19958